Update from Omotenashi Japan

3 March, 2022

Dear customers,

Since the early spring of 2020, when Covid-19 spread globally, our business has remained stagnant due to the paralysis of logistics functions up to the present day. The postal situation is gradually showing signs of recovery, but the invasion of Ukraine by Russia after the closing of the Beijing Winter Olympics is a new obstacle and will not allow our business to resume.

Japan no longer receives any tourists at all. Some of your favourite Japanese products and shops have changed in price and quality due to the Covid disaster, or are no longer available. In addition, the global shortage of manpower has caused postage costs to rise, and the risk of poor or delayed delivery services has become a major risk, making it very difficult to provide the same service as before.

We sincerely hope that everyone will be able to purchase excellent Japanese products through Omotenashi Japan as soon as possible, but as of March 2022, we cannot yet promise when we will be able to resume the service. Despite all the negative words, if you still wish to purchase Japanese products, please send us your request by email or contact form so that we can provide you with a personalised quote. However, please note that we cannot ship to countries where EMS is currently not available (e.g. Australia, Canada) due to Japan Post regulation

We deeply apologize for your inconvenience.

Omotenashi Japan